![]() ![]() The requirements are that you send <75K a month and have not triggered any blacklist or spamtrap complaints in a year. It appears you may qualify to send from Marketo's Trusted IPs. This is a free benefit when sending from Marketo's Trusted IPs. This can be branded with your domains if you send from a dedicated IP OR are sending from Marketo's Trusted IPs. The MAIL FROM is where bounces and errors are sent from and points back to Marketo servers. A lot of times IT departments can whitelist the MAIL FROM email header which is often different than the Friendly From that email recipients see in the email envelope. Or brand the domains used to send the email with your domain - that can be whitelisted.A dedicated Marketo IP that can be whitelisted so it's only your traffic.The link shared above that talks about using RegEx for whitelisting, Really? I can't have my customers whitelist my account?.The options Marketo has that could help your particular situation, if IT would be willing to whitelist JUST your traffic, are Sanford Whiteman​ makes some good points above about navigating your IT department's explicit policies. What is Marketo doing to identify spam sent from marketo IPs? It seems marketo's email reputation isn't great in some IT spaces. Would a dedicated IP from Marketo solve this issue for us (knowing that it could also potentially cause other issues)? We are fully DMARC compliant with SPF and DKIM setup. ![]() ![]() (Based on them matching the same pattern as accounts we know have the same problem: all the emails are marked as delivered but they don't have a single open.) But from our research we think it is hitting about 20% of our customer accounts. We have gotten essentially the same feedback from 4 customers so far. Fortunately they are willing to let us know the issue, but their solution is to have us email it to yourself and then forward it to them from gmail. They refuse to even discuss whitelisting anything from Marketo. We are using Marketo to send Release Notes to customers who have requested them, but we are hitting a wall with a few of our customers. We have a few customers that are refusing to whitelist any emails (even just ones from our domain) from Marketo IPs (or in their words 'MKTOmail tool') in fear of spam as they claim they have 'vast' amounts of spam coming from marketo IPs. ![]()
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